Returns & Exchange Policies

Our policies are a guideline. We are always happy to hear from our customers and to give you best possible options.
Please feel free to contact Linda or Margaret at our workshop:
T: +353 66 9156229
E: linda@louismulcahy.com
E: margaret@louismulcahy.com

Online Returns and Exchange Policies:

We would ask you to return the items as sold, with a valid receipt and within 14 days for a full refund.
If you are happy to exchange the items, please return them to us as sold with valid receipt within 30 days.
For exchanges we can arrange collection and delivery at a cost of €15 for National deliveries. (We would ask the customer to ensure the pottery is securely packed before collection. It is not the responsibility of the courier to pack the pottery)
For international customers, the cost of returning the pottery will be at your own expense.

Online Purchases – For items deemed faulty or damaged:

If an item arrives damaged, please email a photograph of the broken piece, along with a picture of the box it arrived in, within 2 days of delivery and we will be happy to send you a replacement.
All items broken or damaged during shipping/delivery will be replaced at no additional costs.
If the piece is a unique one/off piece and we are unable to replicate it then we will be happy to offer an alternative piece to the same value or a full refund.
If an item is deemed faulty, please report it to us within 60 days of purchase for a full exchange or a credit note.
For faulty items – we can arrange National collection for you (We would ask the customer to ensure the pottery is securely packed before collection. It is not the responsibility of the courier to pack the pottery) or if you are outside Ireland we would ask you to arrange your own return, include a copy of the receipt of delivery and we will refund the cost of the return.

Shop Returns and Exchange Policies:

We would ask you to return the item as sold with a valid receipt or a gift receipt within 30 days, for a full refund.
We would ask you to return the item as sold with valid receipt within 60 days for an exchange or a credit note.
The cost of returning the pottery will be at your own expense.

Taxes and Duties

All of our products include VAT/Tax at 23%. This tax will be deducted for all customers outside the EU.
Custom Duty may apply on deliveries to certain countries; this is on a country by country basis and will be charged by your local Customs office.
Duty charges do not apply to US shipments.

Shipping & Delivery

A contact number and an email address is required for all deliveries.
Delivery will be attempted three times, if the customer is not at home or unable to accept delivery they are liable for the costs incurred.
We advise to supply an address where there is someone available Mon-Fri during working hours.
Signature is required on all deliveries.